Returns and Exchanges


Returns, Refunds and Exchanges

Unfortunately, we can't offer you a refund or an exchange. All sales are final. If you are unhappy with our service for any reason, please email us at so we can turn that frown upside down.


If you wish to cancel an order please notify us before your order has been fulfilled.  An order can only be cancelled if the order has not yet been fulfilled. A 10% restocking fee will be assessed to cancelled orders. 

Unauthorized Returns

If your order is returned to Eloise & Co for "insufficient address" or any other reason that is not the fault of Eloise & Co, your order will be refunded and restocked with a 10% restocking fee. Shipping  will not be refunded.